Refund & Exchange Policy

- JEM STUDIOS accept return & exchange only for the following reasons:

1. Incorrect item

2. Defective item

For incorrect or defective items, we have a 7 day return policy, subject to the following terms and conditions:

- Item must be in their original condition.

- Client will have to bear the cost of return postage charges for returned products that we receive and if requested to be resend or returned back again to the client.

- Self pick-up option is available at JEM STUDIOS by appointment only. Please set an appointment with us if you would like to opt for a self pick-up of the final products. 

- Proof of defect must be verified by JEM STUDIOS to be eligible for return & exchange.

  - Bookings and deposit are non-refundable in the event of any cancellation of the photoshoot session by the client.